- Our hosted voice SaaS solution is based on Cisco’s enterprise-grade Unified Communications suite of products.
- Fully-featured IP Telephony system with all the modern features you expect, including transfer, conference, call-forward, hunt-groups, voice-mail, extension-mobility, directory services etc.
- Your hosted UC system can be combined with a hosted Cisco Contact-Centre solution, providing IVR, ASR, call-queuing, screen-pop, skills-based routing, outbound-dialler, advanced reporting etc.
- Scalable to thousands of users.
- Option to manage your own phone service via the UCM web UI, or have it managed by our experts on your behalf.
Get all the benefits of a mature Cisco UC solution, without the large up-front CapEx of an on-premise installation.
As Ireland’s leading Cisco UC specialist, PlanNet21’s fully managed UC service is backed up by our top class voice engineers.
- Both our hosted UC solution and our SS7 carrier interconnect are fully-redundant across multiple data-centres, with redundant data-links.
- You benefit from PlanNet21’s 24 x 7 x 365 technical support desk, which is manned by qualified Cisco voice engineers.
- We exclusively utilise Cisco UCS servers, routers and switches in our hosted infrastructure, so you can be sure of outstanding quality of service.
- Our hosted UC system can be easily integrated with other modern business communication apps, such as Webex Meetings and Jabber IM.
- All our hosted infrastructure is fully firewalled and is protected by Cisco’s suite of data-security products, backed up by our highly-qualified security engineers.