Technical Excellence

Our engineering team boasts more qualifications than any competing Irish service provider, so you can depend on us to deliver a solution that works the way you want it to.

Blue Chip Clients

PlanNet21 provides professional services to many of the world’s leading companies, across diverse sectors, including technology, manufacturing, health-care and public service.

Efficient Delivery

Our in-house project managers have experience of delivering projects under tight constraints, across a range of demanding environments. 

We offer a complete range of professional IT services

Our senior engineering staff provide comprehensive solution design services in various disciplines, including:

  • Contact Centre & IVR
  • IP Telephony & SIP Trunking
  • LAN, WAN & Wireless Networking
  • Security & Intrusion Detection
  • Enterprise Storage & Data Centre

Onsite engineering is at the core of our service delivery. Every day our highly qualified engineers are hard at work on client sites, ensuring your systems are configured optimally.

We prioritise client satisfaction, and this is embodied in the way our onsite engineers conduct themselves at your premises. They work hand-in-hand with your in-house staff, while at all times respecting your policies and procedures.

PlanNet21 offers in-depth expertise in certain core competencies. We provide onsite contract engineers to clients who prefer to leverage our expertise for specific systems. This frees the client from having to recruit/maintain an in-house skillset in a niche area. Skills available from our contract pool include:

  • IP Telephony
  • IP Contact Centre
  • IVR Maintenence
  • Cisco Routing & Switching
  • Data-Centre & Storage Technologies

Our project managers have ensured smooth delivery of technical infrastructure projects at several large Irish client sites, including :

  • Revenue Commissioners
  • Mater Hospital
  • Three Ireland (Hutchinson)
  • Aviva Insurance
  • SSE Airtricity

Several of our clients have requirements for occasional consultancy, administration and enhancement on systems within our core competencies. Often the level of service required is difficult to forecast. PlanNet21 offers open-ended draw-down contracts, to help cater for this uncertainty.

Clients purchase a set number of service days at an agreed rate. The client may then utilise those days at short notice, whenever a need arises. This arrangement gives clients the security of knowing that appropriately skilled personnel are available when required.

In the modern enterprise, IT systems are the lifeblood of the organisation. When problems arise, it is critical that competent personnel are available to resolve them quickly.

PlanNet21 offers maintenance contracts, with agreed SLA, on all systems we supply. We operate a 24 x 7 x 365 helpdesk, staffed by qualified engineers, with comprehensive incident management and escalation procedures.

We also offer vendor-linked support contracts, allowing our in-house support staff to work seamlessly with original vendor engineers to resolve high-priority issues promptly.

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